Repair Service Policy

About anti-counterfeiting:

All authentic musical instruments manufactured by AKAMA formal channels have double anti-counterfeiting marks of anti-counterfeiting code + serial number (body, tag, packing box). Products with anti-counterfeiting codes and serial numbers are all regarded as counterfeit and shoddy products, and the company does not undertake any after-sales service.

About after-sales:

All genuine AKAMA musical instruments have a free warranty period of one year. Consumers who purchase genuine AKAMA musical instruments will experience panel cracks, fret scratches, degumming, excessive fingerboard gaps, and lower weights within one year from the date of purchase. For quality problems caused by factors, we will repair or replace them for free according to the situation; damage to the piano caused by improper use such as knocking, bumping, scratching, rubbing; strings, batteries, gifts, etc. are not covered by the warranty. If maintenance is required beyond the free warranty period, the cost will be calculated according to the actual cost, and the actual maintenance shall prevail.

About maintenance:

The best storage environment for wooden musical instruments is a humidity of 50% and a temperature of about 25 degrees. It should be placed in a cool and dry place. Avoid air-conditioning and heating rooms. Cut it in half to prevent deformation and distortion of the neck caused by long-term pulling; playing is the best way of maintenance, more playing and more playing can make the panel vibrate fully open, and the sound quality is better; pay attention to maintenance and cleaning, and wipe the piano with a dry cotton cloth after each use body and fretboard, removes dirt and sweat, and stows away in a bag.

*The final interpretation of these after-sales terms belongs to AKAMA.

Contact Us

AKAMA originated from hawalian slang akamai,it represents of smart,expert and skillful. AKAMA focuses on exquisite craftsmanship and indepent design creation. AKAMA is aiming at "LIGHT UP THE PASSION OF MUSIC".

  • 86-752-3222646


  • No.23,Pengling RD,Gaoling Vil,Qiuchang Town,Huiyang Dist,Huizhou city,Guangdong Prov,China.